The customer app for Get It Picked Limited is available for free on iOS devices, as well as on the web portal. Customers can use the app to request delivery of a variety of items, including documents, parcels, groceries, home furniture, decor, flowers, gifts, outdoor living, and pet food. They can also track their delivery in real-time, communicate with their driver, and rate their experience. The app offers a user-friendly interface, with easy navigation and secure payment options.